privacy policy

MSG Sports & Entertainment, LLC (“MSG”) and the MSG Family (as hereinafter defined) are committed to safeguarding your privacy. The purpose of this Privacy Policy ("Policy") is to ensure that you understand the measures the MSG Family takes in order to protect your information and to provide transparency regarding what information it collects, how we use it, and when and with whom we may share it. Except as described in this Policy, the Policy applies to any and all websites, applications (including but not limited to mobile applications that include links to this Policy), software and any other electronic and/or digital products and/or services (and any and all content, features, applications or functions offered or made available on or through any such website, application, software or other electronic and/or digital product or service) that are made available by the MSG Family (including, without limitation, e-mail notifications and social networking features (collectively, the "Services"). This Policy applies regardless of the device used to access the Services (e.g., personal computer, mobile device, consumer electronics device, or any other technology or software known today or developed in the future). All Services that are governed by this Policy will include a link to, and/or copy of this Policy on the home page of the applicable website or similar location (e.g, a settings page) for any applicable mobile applications. Some online services offered by or affiliated with the MSG Family may be governed by a separate privacy policy. In those instances, the product-specific privacy policy shall apply to that specific online service.

This Policy applies only to information collected on or through the Services as defined above. It does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in-person, over the telephone or by mail, e.g., from a telephonic survey, mail-in sweepstakes entry form and/or in-person at an event).

For purposes of this Policy, the terms "MSG Family," “MSG,” “we,” and “our” include, without limitation, The Madison Square Garden Company, MSG Sports & Entertainment, LLC and each of their respective parent companies, subsidiaries, divisions, affiliated entities and business units as may change from time to time (including, without limitation, MSG Sports, New York Knicks, New York Rangers, New York Liberty, Westchester Knicks, Hartford Wolf Pack, MSG Entertainment, the Arena and Theater at Madison Square Garden, Radio City Music Hall, The Beacon Theatre, The Chicago Theatre, The Forum, The Rockettes, and MSG Interactive).

Before you submit any information on or through the Services, please carefully review this Policy. By using any part of the Services, you consent to the collection, use, disclosure and sharing of your information as further outlined below in this Policy. We will continue to evaluate this Policy as we update and expand the Services and our offerings, and we may make changes to the Policy accordingly. Any changes will be posted here and you should check this page periodically for updates. Your continued use of the Services will signify acceptance of the terms of the updated Policy.


We collect information in multiple ways, including when you provide information directly to use, and when we passively collect information from you, such as information collected from your browser or device.

1.    Information You Provide Directly to Us

We may collect information from you during your use of or access to the Services, such as:

·         When you register for an account;

·         When you make a purchase;

·         When you enter a sweepstakes or contest or register for a promotion;

·         When you request certain features (e.g., newsletters, updates, and other products);

·         When you download or use one of our mobile applications; or

·         Post user-generated content, including comments, to or on any of our Services.

 The information you provide directly to us may concern you or others and include, but is not limited to:: (i) name; (ii) email address; (iii) age; (iv) mailing address; (v) hobbies; (vi) sports and entertainment interests; (vii) telephone number; (viii) fax number; (ix) viewpoints on certain events; and/or (x) in certain circumstances, payment and identity verification information, such as (1) credit card number, (2) social security number (or comparable national identifier) and/or (3) driver’s license number, when needed for payment in connection with a purchase.  You are not required to provide us with such information, but, certain Services may not be accessible or available, absent account registration and/or your provision of the requested information.

Please be careful and responsible whenever you are online. If you choose to post User Content (as described in our Terms of Service) through the Services, such as via social networking services, on message boards, chat areas, comments and/or other postings, that information; (i) is publicly available; (ii) may be collected and used by third parties without our knowledge; and (iii) may result in your receipt of unsolicited messages from other individuals or third parties.

2.    Information That is Passively or Automatically Collected

        a.            Device/Usage Information

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services. As described further below, we may collect and analyze information such as (a) IP addresses, geolocation information, unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.  As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

        b.            Location Information

We also may automatically collect location information, including general information (e.g., IP address, zip code) from your computer or mobile device. If you access the Services through a mobile device, we may ask you to share your geo-location information with us so we can deliver customized content and advertising.  If you agree to such collection, in most cases, you will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device and/or through the settings in the applicable mobile application. See your device manufacturer’s instructions for further details.  To deliver customized content and advertising, we may share your location information, including geo-location information, with our agents, vendors, or advertisers.

        c.             Cookies and Other Electronic Technologies

We may also collect data about your use of the Services through the use of Internet server logs, cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to recognize your computer, store your preferences and settings, understand the web pages of MSG Services you have visited, enhance your user experience by delivering content specific to your interests, perform searches and analytics, and assist with security administrative functions. Some cookies are placed in your browser cache while those associated with Flash technologies are stored with your Adobe Flash Player files. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. We may also use these automated technologies to collect and analyze other information related to the devices you use to access the Services, such as IP addresses, browser types, browser language, operating system used, the domain name of your Internet service provider, unique device identifiers, and other information about your computer(s) and/or mobile device(s). These automated technologies may also collect information on the sites you have visited before and after you visit the Services, and the advertisements you have accessed, seen, forwarded, and/or clicked on. As we adopt additional technologies, we may also gather additional information through other methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including cookies, with the Flash management tools available at Adobe's website. Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

We use third parties to assist us in serving advertisements, tracking aggregated and/or anonymized site usage statistics, and providing content-sharing services to support the Services. These third parties may also use cookies and similar technologies to collect similar non-personal information about your use of the Services. We do not control these third-party technologies, and their use is governed by those parties' privacy policies.

3.    Information Collected By and From Social Media and Other Content Platforms

If you access the Services through a third-party connection or log-in (e.g., through a social network), you may allow us to have access to certain information in your profile.  This may include your  name, e-mail address, photo, gender, birthday, location, an ID associated with the applicable third party platform or social networking account user files like photos and videos, your list of friends, people you follow and/or who follow you, or your posts or “likes.”  For example, if you access the Services through Facebook, we may also collect the following information about you from Facebook: (i) Facebook ID/User Name; (ii) first and last name; (iii) anything that you have made public in your Facebook profile; (iv) gender; (v) locale; (vi) age range; (vii) profile rank; (viii) your location; (ix) your Facebook “likes”; and (x) your comments. If you permit, we also may collect your birthday and email. If you do not wish to have this information shared by Facebook, do not use Facebook Connect to access the Services. We may also collect information other information through other social networks that you make available to us. For a description on how social networking sites handle your information, please refer to their privacy policies and terms of use, which may permit you to modify your privacy settings. We may combine information that we collect from or about you with information about you that we obtain from such social media and other content platforms and information derived from any other subscription, product, or service we provide.

4.    Information From Affiliates and Non-Affiliated Third Parties

We may also obtain information about you from third parties, such as marketers, partners, researchers and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.


MSG may use your information for the following purposes:

•    For the purposes for which you provided it;
•    To send you information about your relationship or transactions with us;
•    To send you alerts or other communications via SMS messages or other media or networks;
•    To notify you about new features and offerings of the Services, including, but not limited to, discounts, events, shows news about our Services, products, other services, and/or special offers;
•    To administer sweepstakes and contests;
•    To process and respond to your inquiries;
•    To contact you with information that we believe may be of interest to you;
•    To attribute content that you make available through the Services;
•    For internal research and reporting;
•    To improve the content and features of the Services or develop new Services;
•    To allow us to personalize the content and advertising that you see on the Services (see Personalized Content and Advertising section below);
•    To enforce the legal terms that govern your use of the Services;
•    To administer and troubleshoot the Services; and
•    To share your information with reputable third parties who may provide you with information about their products and/or services that may be of interest to you.

We may also combine information that we collect from you with information we obtain about you from other members of the MSG Family and/or non-affiliated third parties.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including for research and marketing purposes, and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

We may share your information with any agent or company that is part of the MSG Family of companies in order to provide the Services or advertising or to communicate with you.

The MSG Family of companies may disclose and/or share your information to or with any non-affiliated third parties under the following circumstances.

Consent:  We may disclose your information with non-affiliated third parties based on your consent to do so. Such consent includes the disclosure of your information (a) in order to provide services or products that you have requested; (b) when we have your permission; or (c) as described in this Policy.

Service Providers. We may provide access to your information to select third parties who perform services on our behalf and for any other legitimate business purposes. These third parties provide a variety of services to us, including without limitation, ticket processing, billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, and legal services. MSG generally seeks contractual assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from MSG.

Other Third Parties. Unless you direct us not to, we may share your information with reputable third parties so that they may contact you to offer products, services and promotions, such as sweepstakes and contests, that you may find valuable. We may also share your information with third-party advertising networks or others with whom we have a contractual relationship. You can instruct us not to provide your personal information to these third parties by sending an email to with “REMOVE THIRD PARTIES” in the subject line. If you receive a communication from a third party and you do not wish to receive future communications from that party, you should also tell them to remove you from their marketing list.

Protection of MSG and Others. By using the Services, you acknowledge, consent and agree that we may access, preserve and disclose your information, including, but not limited to, any user content, if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce our Terms of Service, this Policy, or other contracts with you; (c) respond to claims that any content violates the rights of third parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of MSG, its agents and affiliates, its users and/or the public. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law.

Business Transfers. We reserve the right to disclose and transfer all of your information, including your personal information, in connection with a merger, acquisition or sale of all, or components, of our business.


The Services are operated in the United States and are governed by United States law. If you are a resident of the European Union or other location outside the United States, please be advised that any information you provide through the Services will be transferred to the United States or other designated locations outside of the United States for certain processing/hosting operations. We have taken commercially reasonable steps to ensure that your personal information is appropriately protected and is processed only in accordance with this Policy. By using the Services, you consent to this transfer and to the use of the personal information as described herein.

If you have provided personal information while using the Services and later decide that you would rather not have the MSG Family use personal information for marketing purposes in accordance with this Policy, you can opt-out of future use at any time by: (i) going to the link provided at the bottom of any email you receive from a MSG Family member and opting out of receiving information from that MSG Family member; (ii) by sending us an email at including your name and email address; or (iii) writing us at MSG Sports & Entertainment, LLC, 2 Penn Plaza, 16th Floor, New York, New York, 10121, Attn: Vice President, Engagement Marketing and with a copy to Vice President, Legal and Business Affairs, Entertainment at the same address, including your name and email address.


Online Analytics

We may use third-party web analytics services on our Services, such as those of Google Analytics.  These service providers use the sort of technology previously described in the “Information We Collect” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.


Tailored Advertising

We may personalize the content and advertising that you see when using the Services through the use of third-party advertising technologies that allow for the delivery of relevant content and advertising on MSG websites or applications. The ads may be based on various factors such as the content of the page you are visiting, information you provide such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and may be tailored to your interests.


Also, third parties whose products or services are accessible or advertised via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (i) inform, optimize, and serve ads based on past visits to our websites and other sites and (ii) report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our websites and use of our Services. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick and others) to serve tailored ads to you on the Services, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. We also may share with third-party advertisers a hashed version of your email address, solely in non-human readable form and content that you share publicly when using the services (e.g, user-generated content) for purposes of delivering tailored advertising. We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below. You may receive tailored advertising on your computer through a web browser. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link  or TRUSTe’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs. You may also use the links available in advertisements that appear in the Services and learn more about our advertising practices through the About Our Ads link available through the Services.


To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.


When using a mobile application you may also receive tailored in-application advertisements. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator. We do not control how the applicable platform operator allows you to control receiving personalized in-application advertisements; thus, you should contact the platform provider for further details on opting out of tailored in-application advertisements.

Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt-out. In that case, the advertising will not be tailored to your interests.


California Online Privacy Protection Act Notice Concerning Do Not Track Signals

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on the Services for third party purposes, and that is why we provide links to the Network Advertising Initiative and the Digital Advertising Alliance opt-out pages, as well as choices provided by Google Ads and Google Analytics. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. To learn more about Do Not Track, you can do so here.

To keep your information accurate, current and complete, visit your account page(s) or email to update and/or correct certain information previously provided. If a member name and password are required to access the feature, you will need to provide such information to update your registration information. If you have forgotten your password, you may obtain it by visiting the registration area and requesting that a hint be sent to you at the email address you originally provided during registration.

Links to third-party websites, applications and other services may be made available through the Services. We are not responsible for the privacy practices or the content of such third-party services. Any information you provide via those services is subject to the applicable privacy policies and is not covered by this Policy.

We have implemented commercially reasonable administrative, technical, and physical security measures to protect against the loss, misuse and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store.  However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.

California Law permits visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for such third parties’ direct marketing purposes. To make such a request, please send an email to or write to us at MSG Sports & Entertainment, LLC, 2 Pennsylvania Plaza, 16th Floor, New York, New York 10121, Attn: Vice President, Engagement Marketing and with a copy to Vice President, Legal and Business Affairs, Entertainment and the same address.

MSG does not knowingly collect any personally identifiable information directly from children under the age of 13. If we discover we have received any personally identifiable information from a child under the age of 13 in violation of this Policy, we will delete that information as quickly as possible. If you believe MSG has any information from or about anyone under the age of 13, please contact us at the address listed below.

Please do not hesitate to contact us with any questions, concerns, requests or comments by email at  or write to us at MSG Sports & Entertainment, LLC, 2 Pennsylvania Plaza, 16th Floor, New York, New York 10121, Attn: Vice President, Engagement Marketing and with a copy to Vice President, Legal and Business Affairs, Entertainment at the same address.



We reserve the right to change this Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. Please check this page periodically for changes. Your continued use of the Services following the posting of changes to this Policy will mean you accept those changes.

Effective Date: October 1, 2015

© Copyright 2015 MSG Sports & Entertainment, LLC, 2 Pennsylvania Plaza, New York, NY 10121-0091. All rights reserved. Use of any Service which includes a link to this Policy signifies your acceptance of this Policy.

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